Our clients’ positive experience working with us is paramount. We are committed to building a strong relationship and deep understanding of what matters most to you. In a fast and rapidly evolving environment, you need strategic insights as well as practical operational support.
Real work on the ground with organisations of all types, sizes & cultures fuels our growing knowledge & expertise across the increasingly cross-cutting sectors that we serve, the sharing of which is at the heart of our mission to give value through our advisory, speaking & training activities.
Review & Challenge
We have undertaken numerous internal audit assignments for public sector organisations and can offer high value reviews that take this kind of approach – audit without the audit!
We provide an independent, supportive external perspective looking at specific internal processes, such as quality management, sales & marketing, customer journey, transational procedures, and so forth, or examining the holistic effectiveness of annual planning processes.
The result is an independent critical review, highlighting positive findings, areas for improvement and recommendations for management action.
Our reputation for evaluation stems from considerable experience working in curriculum innovation and e-learning development in the education sector.
As an external evaluator, we have provided high quality, objective reviews of numerous high profile national programmes and institutional projects and we always do so within the required timeframe and budget.
The result is an insightful, evidence-based & independent report integrating quantitative & qualitiative data and highlighting the outcomes achieved and lessons learned.
We have delivered business and marketing strategy support to several regional business growth programmes in the UK, including:
- Marketing Birmingham
- New Enterprise Allowance (NEA) scheme
- Growth Accelerator
Projects included SMEs in industries as diverse as media production, food manufacturing, photography, and financial services.
The result is a critical appraisal of the business, clarity on the direction of travel and requirements for growth, and improvement action plan.
On behalf of my colleagues, I would like to thank you formally for completing the evaluation consultancy and for submitting the set of reports that reflect outputs of the various phases. It has been a pleasure working with you, and providing input into the proposed new strategy, which resonates in its overall philosophy with the Institute’s vision of striving for educational excellence.
We would like to acknowledge the work that you and your associates have undertaken at different levels – in reviewing our existing evaluation models, seeking input from various stakeholders, suggesting strategic and developmental options, and facilitating in an integrative manner the qualitative improvement of the educational programmes.
We are also grateful for your support in the ‘hand-over’ process through additional meetings and a workshop with our working group.
We have implemented the majority of the recommendations, including the critical formation of a new dedicated quality and evaluation unit in the Institute.Shiraz Thobani
A big thank you for undertaking the work so carefully and methodically and producing such a thorough and balanced report, which has many benefits including the remarkable richness of quotes and the very helpful classification of quotes and benefits, and other assimilated evidence.Simon Whittemore
On behalf of OCSLD, I can say that we respect Jay’s experience and expertise in carrying out this work. We are impressed by the solid understanding of the brief and effective management of the evaluation project as a whole.
The test of a good external evaluator is in reading their report and recognising that your institution and its cultures and processes have been understood. Jay’s work on these projects passes this test. Her interview and analysis skills resulted in some excellent insights across an appropriate range of stakeholders.
We have no hesitation in recommending Jay to others, and have done so on several occasions.
I have nothing but positive comment on the way we were supported by Belanda Consulting in developing the scope of the work, broadening our own views and consider alternatives.
Dr Dempster liaised with us closely to ensure the brief was clear and was careful at all times to work closely with the team in a very supportive way.
I was delighted with management of the evaluation work, which was conducted in a timely, professional way.David Brown